FREQUENTLY ASKED QUESTIONS
WHAT IS RELIEF BY CHASE'S CANCELLATION POLICY?
We understand that things come up and sometimes appointments need to be adjusted. By giving us advance notice, we can open the appointment slot to another client in need of massage.
Our cancellation policy requires at least 24 hours notice for any appointment rescheduling or cancellation without resulting in a penalty fee. If an appointment is rescheduled within less than 24 hours, then that client responsible for paying Relief by Chase half of their total service fee as their penalty fee.
Any clients who "no-show" without contacting Relief by Chase within less than 24 hours of their scheduled appointment, are responsible for paying their full service fee as their penalty fee.
FREQUENTLY ASKED QUESTIONS
WHY DO WE OFFER FLAT RATES FOR MASSAGES?
Our focus is your wellness. Sometimes booking the correct massage modality for your goals can be tricky. Sometimes your goals require more than one massage modality within the same session.
By having fixed rates for massage modalities, we ensure that you get the correct healing treatment for what your body needs in that moment, including incorporated aromatherapy, pain ointment, or massage tools, and that you know entering your session what your massage rate will be. No surprise fees.
WHAT METHODS OF PAYMENT DOES RELIEF BY CHASE ACCEPT?
At this time, we only accept Cash, Check, Zelle, or Venmo as our forms of payment.
DIRECTIONS: WHERE IS OUR STUDIO LOCATED IN MCINTIRE PLAZA?
Google Maps is a little funny when directing clients to our Studio location, so here is a little more detail to help you find us!
We are located in McIntire Plaza at 1713 Allied Lane, Suite D, Charlottesville, VA 22903.
Our purple and yellow building is directly behind Cville Coffee and across the parking lot from Carpe Donut and the Refill store. We share studio space with Body Harmony whose sign is visible on the building above parked cars, while our Relief by Chase sign is on the door. Once you enter, walk straight up the stairs and into our waiting room.
Click here for a virtual walk-through to our studio space.
*Please Note: Our Studio is on the second floor with only stairs accessibility. Because of this, we unfortunately are Not Handicap Accessible at this time, but can offer easy-access massages at The Center on Tuesdays and Wednesdays.
DIRECTIONS: WHERE IS OUR ROOM LOCATED WITHIN THE CENTER AT BELVEDERE?
At The Center, we hold massages in Wellness Room B.
The Center at Belvedere is located at 540 Belvedere Boulevard, Charlottesville, VA 22901. When you enter walk past the reception desk and turn Left down the hallway. Walk to the end of this hallway, rounding the corner, and then our room will be on your immediate Left in Wellness Room B.
*Our massages at The Center are on the ground floor which is ideal for those seeking handicap accessible or easy-accessible locations (injury rehabilitation, ect.). We are able to see non-Center members during Tuesdays and Wednesdays at this location as this accessibility is ideal for some of our clients.
Let us know if you prefer this location.
WHAT SHOULD I EXPECT FROM MY FIRST MASSAGE SESSION?
During your first session, we begin our relationship with you. After reviewing your Intake Form, Chase will have a verbal check in with you to clarify your goals for the session and any recent or pre-existing events and conditions which may relate to how your massage is performed. From this information, you form a wellness plan together in order to alleviate these pains.
Most injuries require multiple sessions to return the body to its optimal state and provide relief.
HOW LONG OF A MASSAGE SHOULD I BOOK?
For first time clients, we encourage a 60 minute session in order to gain an assessment of injuries and goals for your wellness plan.
For one area of focus, or sports massages, 30 to 45 minute massages are excellent. If you prefer more than one area of the body being worked on, we recommend 60 minutes. A 75 or 90 minute massage is excellent for more than one area of focus that is experiencing acute or chronic pain.
HOW SHOULD I PREPARE FOR MY FIRST MASSAGE SESSION?
First, drink water on the day of your appointment, both prior and following your massage.
Next, we encourage clients to arrive 10-15 minutes early to their first appointment. This gives you time to relax, use the restroom, and fill out our one-time New Client Intake Form and Policies Agreement.
WHAT SHOULD I WEAR FOR MY MASSAGE?
Clients are encouraged to disrobe to their comfort level. This enables the focus areas and muscles in the body to be treated unencumbered with the applicable massage modality or tool. All clients receive their massage beneath a massage table flat sheet, which is used with professional draping techniques to ensure the client's discretion at all times.
If you prefer to keep your clothes on during your session, we recommend a Chair massage or sports massage according to your focus. Ideal clothing for these modalities are backless and/or comfortable such as a loose shirt and stretchy pants or shorts.